Frequently asked questions
Everything you wanted to know about HelpNnova.
What is HelpNnova?
A training, courses and knowledge management system that centralizes knowledge in one place - with smart search and personalized training paths for employees and customers.
Can I use HelpNnova for customer training?
Yes - it's one of the main uses. Build a customer academy, a support hub and training courses; customers learn on their own, support tickets drop and adoption rises.
Who is the system for?
For organizations with high employee turnover, nationwide presence, safety and regulatory procedures, and organizations rolling out new systems - and for home use too.
What's the difference between knowledge management and learning in the system?
Knowledge management centralizes all procedures and documents for fast search; learning builds training paths tailored to every role and department.
How long does implementation take?
The initial implementation is done together with us, and at any stage you can add, update and edit content yourselves.
Can I upload videos and edit content myself?
Yes. Uploading content and videos is simple and fast, and can be updated independently at any time.
Is the information secure?
Yes. Data is stored in a secure environment with permission controls, so each user sees only what is relevant to their role.
Is it suitable for home use too?
Absolutely. Managing household procedures, a family knowledge library and even a recipe book - all organized in one place.
How do I get started?
Book a consultation at martinahelpnnova@gmail.com, and we'll build your knowledge center together.