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Smart knowledge management
A unified hub for all procedures, documents and guides - with advanced search.
Our solutions
Training, courses and knowledge management - for employees and customers. Fewer support tickets, more satisfied customers.
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Customer support & service
A customer academy and a 24/7 support hub - customers learn on their own and contact support less.
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Training & courses
Personalized training paths and courses - for employees and customers alike.
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Tracking & analytics
Real-time analysis of knowledge gaps and consistent performance improvement.
The new learning path: fast and effective
From onboarding to continuous improvement
Onboarding
A personal path for new employees, from day one.
Ongoing training
Live updates and knowledge refreshers for the whole team.
Measurement & control
Analysis of organizational knowledge gaps and data-driven decisions.
Continuous improvement
A test at the end of each learning stage - to make sure the knowledge sticks.
Why HelpNnova?
From the old way - to the smart way
| Capability | The old way | With HelpNnova |
|---|---|---|
| Information sharing | Emailing a PDF file to everyone. | Central updates and instant sync for everyone. |
| Knowledge retention | Organizational knowledge stays with the employee, even after they leave. | A digital asset that stays in the organization forever. |
| Fast answers | "Ask a coworker and wait for a reply." | A questions-and-answers database in one place. |
Who is it for?
From employee training to a customer academy - for every organization and tech company.
Organizations
- Organizations with high employee turnover
- Organizations with nationwide presence
- Companies with safety and regulatory procedures
- Technology organizations rolling out new software
Customers & end users
- A customer academy and product training
- A 24/7 support and self-service center
- Reducing the load on support desks
- Accelerating product onboarding and adoption